Payment Dispatch

Payment Dispatch is the final step of the workflow, handled by the last person in the approval chain.

The Dispatch Queue

When a request or batch receives its final approval, its status changes to "Pending Dispatch". It will then appear in your queue, found at Approvals > Pending Dispatch.

This page shows all fully-approved items that are now just waiting to be paid.

How to Dispatch Payment

1. From the "Pending Dispatch" list, click "Review & Pay".
2. This will take you to the main details page. At the top, you will see a "Payment Dispatch" box.
3. Review the payee details (Name, Phone, Amount).
   • For batches, this will show the total amount and number of payees.
4. Select your Payment Method (e.g., M-Pesa B2C, Jenga, or Manual).
5. Click "Confirm & Dispatch".

Payment Statuses

• Processing: If you selected M-Pesa or Jenga, the status will change to "Processing". This means the request has been sent to the API, and we are waiting for a confirmation callback.
• Paid: If you selected "Manual" (or once the API callback is received), the status will change to "Paid". The creator is notified, and the workflow is complete.
• Payment Failed: If the API returns an error (e.g., "Insufficient funds" or "Invalid phone number"), the status will change to "Payment Failed". The dispatcher must investigate and resolve the issue.